Quality & Safety
Transparency is central to everything we do. We openly track and publish our clinical performance so you can make informed decisions about your care.
Regulatory Rating
Our most recent Care Quality Commission inspection (2025) confirmed a rating of Good across every assessed domain. All of our facilities are CQC registered, ensuring they meet the standards required for safe, effective and well-led care.
CONSULTATION — Clinical governance meeting in boardroom
By the Numbers
0.11%
Unplanned theatre returns (2018)
0.08%
Readmission rate within 31 days (2018)
90.18%
Patient recommendation rate (2024)
Clinical Governance
We continuously monitor a range of clinical indicators to maintain the highest standards of patient safety and surgical outcomes. Every metric is reviewed regularly by our governance team.
Monitored and reported as part of our commitment to eliminating healthcare-associated infections.
Tracked rigorously with strict antibiotic stewardship and environmental controls in place.
Post-operative wound infection rates are recorded and reviewed to continuously improve surgical protocols.
Each case is individually reviewed to identify any contributing factors and prevent recurrence.
Tracked as a key indicator of discharge planning effectiveness and overall quality of care.
Infection Prevention
Every patient is cared for in a private, single-occupancy room — reducing cross-contamination risk and supporting a calm, restorative recovery environment.
Specialist cleaning teams follow rigorous protocols for theatres, wards and communal areas, with regular audits to maintain the highest hygiene standards.
All clinical and non-clinical staff undergo regular hand hygiene training and compliance monitoring as part of our infection control programme.
Our antibiotic stewardship programme ensures antibiotics are prescribed responsibly — reducing resistance risk while protecting patient outcomes.
Our operating theatres are equipped with advanced air filtration systems, maintaining ultra-clean environments during every surgical procedure.
BLOODS — Lab technician processing patient samples
Whether you have a referral or would like to self-refer, our team is ready to help you take the next step.